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MANAGING SELF
Behaviour Category: Self Insight
Behaviour Descriptions:
- Regularly seeks feedback from others
- Shares own thinking with others
- Encourages challenge to own views
Behaviour Rationale:
These behaviours are directed at creating a climate of openness based on self-awareness: which in turn is intended to provide the platform for understanding others, innovation, team cohesion, knowledge sharing and finding solutions with clients. A high level of self-insight correlates with high levels of commitment and initiative.
Workshop Title:
Developing Self Appreciation using the Enneagram
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Workshop Aims:
The workshop will provide you with an understanding of your preferred way of working and a dynamic process for taking a self-confident approach to your sense of self: it will enhance your emotional intelligence.
Workshop Content:
The content will cover:
- The Enneagram of Pathways
- The Nine Ways of Working
- Identifying your core motivations
- Challenging own mental models
- Making disclosure and seeking feedback
- Reflective practices
Workshop Duration:
This is a two day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING SELF
Behaviour Category: Adaptability
Behaviour Descriptions:
- Learns quickly in new situations
- Adapts behaviour to meet needs of situation
- Overcomes obstacles with creative ideas
Behaviour Rationale:
These behaviours are directed at developing awareness of the context in which the work is done, and in particular, the different ways in which we adapt and learn. They are also directed at identifying barriers to achieving results and finding creative ways to overcome them. The development of adaptability provides the foundation for identifying the expectations of others, and meeting them using personal judgement and by creatively overcoming obstacles.
Workshop Title:
Becoming Adaptable Workshop
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Workshop Aims:
The workshop will provide you with an understanding of the different ways that others approach work and learning. You will be able to use difference in approaches to situations as the basis for working collaboratively and creatively.
Workshop Content:
The content will cover:
- The Nine Ways of Working
- Seeing other ways of being successful
- Different ways of learning
- Collaboration and dialogue
- Using difference creatively
Workshop Duration:
This is a one day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING SELF
Behaviour Category: Commitment
Behaviour Descriptions:
- Meets deadlines
- Perseveres with important tasks until completed
- Takes initiative to make things happen
Behaviour Rationale:
These behaviours are directed at developing the personal intention to deliver on the expectations of others and/or the promises made by the team member to others. These behaviours cover three key elements of personal commitment: timeliness, perseverance and initiative, all of which are underpinned by self management.
Workshop Title:
Improving Commitment Workshop
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Workshop Aims:
The workshop will provide you with an understanding of the difference between self management and time management and will enable you to identify the types of issues that get your attention and what motivates you to give them priority in your work mix. It will help you identify the difference between urgency and importance and to use the distinction in managing what you choose to take action on.
Workshop Content:
The content will cover:
- The Nine Ways of Working Approach
- Identifying your attention getters
- Identifying your time motivation
- Managing your work mix
- Managing interruptions
- Understanding urgency and importance
Workshop Duration:
This is a one day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING VALUES
Behaviour Category: Customer Focus
Behaviour Descriptions:
- Listens to needs/expectations of customers
- Understands our customer relationship strategy
- Creates win-win environment with customers
Behaviour Rationale:
These behaviours emphasise the importance of developing a partnership with your customers in order to maintain and grow the market share of our products and services. These behaviours are also directed at developing the value of an internal customer mindset to support our external customer focus.
Workshop Title:
Strategic Customer Service Workshop
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Workshop Aims:
The workshop will provide you with an understanding of the key elements of creating a customer focused business and team, irrespective of your role in the business value chain. You will be able to understand the interplay between brands, channels and the new phenomena, learning, in creating customer loyalty.
Workshop Content:
The content will cover:
- Understanding value creation
- The mind of the customer
- The role of mind space
- The role of shelf space
- The role of knowledge
- Mapping the value chain
- Identifying opportunities for value creation
- The customer loyalty ladder
Workshop Duration:
This is a two day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING VALUES
Behaviour Category: Team Development
Behaviour Descriptions:
- Establishes strong commitment to team goals
- Recognises team achievement/successes
- Ensures team members share their knowledge
Behaviour Rationale:
You contribute your talent in the context of the team which requires having a personal sense of meaning that comes from shared goals, recognition of success and achievements and a preparedness to willingly share knowledge with other team members. Talent is both individual and collective and there needs to be a balance between them.
Workshop Title:
Building Learning Teams Workshop
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Workshop Aims:
The workshop is designed to enhance your abilities in developing a high performance team and to achieve high performance from your team members. It will provide you with an understanding of how to develop team commitment and cooperation, build and maintain networks and relationships, develop learning roles and create high involvement.
Workshop Content:
The content will cover:
- Team types
- Setting team goals and responsibilities
- Stages of team development
- Linking team and business performance
- Team learning roles
- How to build a high involvement group
- Team and project problem solving
Workshop Duration:
This is a two day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING VALUES
Behaviour Category 6: Innovation
Behaviour Descriptions:
- Encourages and supports ideas of others
- Encourages cross functional cooperation
- Finds ways to turn ideas into business outcomes
Behaviour Rationale:
These behaviours are directed at encouraging your ideas for improving the way we create value for customers and provide meaningful and challenging work for you and other team members. They emphasise the importance of cross functional cooperation based on the idea that the best ideas for innovation occur at the boundary between functions. In particular they reinforce the importance of finding ways to turn your creative ideas into outcomes.
Workshop Title:
Creativity and Innovation Workshop
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Workshop Aims:
The workshop will provide you with an understanding of what creativity, innovation and invention are, what the keys to idea generation are, how to identify and assess the value of an idea, how to develop a business case so the idea can be considered among the competing demand for resources. It will also provide you with and understanding of your natural risk taking profile.
Workshop Content:
The content will cover:
- The source of creativity
- Idea generation techniques
- The role of vision and structural tension
- Identifying the feature, benefit, needs
- profiles of ideas
- Developing the business case
- Becoming an internal entrepreneur
Workshop Duration:
This is a two day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING PEOPLE
Behaviour Category: Leading
Behaviour Descriptions:
- Shows the way by setting the example
- Develops a shared vision of excellence
- Creates a climate for self-directed learning
Behaviour Rationale:
These behaviours are directed at developing an understanding of the key attributes of leadership self leadership and leading others. Leadership is about a sense of future, a capacity to create engagement of others, and an action learning orientation. It is about developing a shared vision of excellence, the ability to trust others to find a way to achieve that vision and modeling the behaviours that others can apply.
Workshop Title:
Strategic Leadership Workshop series using cogmap©
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Workshop Aims:
These workshops will provide you with an understanding the foundations of generative and emotionally intelligent leadership practices. It will enable you to take responsibility for the way in which you experience your context and develop more versatile, context and people sensitive approaches to performance, innovation and learning.
Workshop Content:
The content will cover:
- The nature of living social systems - cogmap©
- The circle of disturbance
- The intent-meaning-results-learning domains
- Identifying unconscious patterns
- Formal and informal systems
- Knowledge generation and innovation
- Self-directed learning
Workshop Duration:
This is a modular four day workshop series.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING PEOPLE
Behaviour Category: Communicating
Behaviour Descriptions:
- Shows consistency between words and action
- States ideas clearly, concisely and candidly
- Explains reasons behind own decisions
Behaviour Rationale:
These behaviours are directed at an understanding of the role of effective communication as a foundational work skill and emphasise the impact communication has on trust (actions and words being aligned), clarity, brevity and candour and involving others in understanding the why, what and how aspects of decisions.
Workshop Title:
Communication Skills Workshop
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Workshop Aims:
The workshop will provide you with an understanding of active listening techniques to show understanding and empathy, use of effective questioning skills, identifying and developing your own communication style, giving and receiving feedback and identifying barriers to effective communication.
Workshop Content:
The content will cover:
- Understanding the communication process
- Identifying communication styles
- Communication barriers
- Demonstrating empathy
- Improving interactions with others
- Active listening and effective questioning
- Giving and receiving feedback
- Handling difficult situations
Workshop Duration:
This is a one day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING PEOPLE
Behaviour Category: Influencing
Behaviour Descriptions:
- Gains support and cooperation of key people
- Develops mutually beneficial relationships
- Seeks win-win outcomes to conflict resolution
Behaviour Rationale:
These behaviours are directed at developing a climate of mutual gain and reciprocity by gaining the support and cooperation of others, seeking outcomes to conflict that are win-win and building partnerships with team members and customers, both internal and external.
Workshop Title:
Power and Influence Workshop
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Workshop Aims:
The workshop will provide you with an understanding of the nature of influence and power, the sources that you can access to influence others, the five ways of influencing and the key elements of assertiveness.
Workshop Content:
The content will cover:
- The nature of influence
- Sources of power
- Ways of influencing
- Your influencing style
- Preparing to influence
- Skill practice
- Assertiveness
Workshop Duration:
This is a one day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING PROCESS
Behaviour Category: Opportunity Identification
Behaviour Descriptions:
- Sees trends early and acts on them
- Looks for ways to initiate process improvements
- Encourages others to be proactive
Behaviour Rationale:
These behaviours are directed at developing an understanding of cause and effect and the role of process improvement in creating competitive advantage. There is an emphasis on understanding the systemic nature of cause and effect and the idea of common and special causes. The emphasis is on proactive and initiating behaviour as the basis for meeting and exceeding customer needs and wants.
Workshop Title:
Continuous Improvement Workshop
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Workshop Aims:
The workshop will provide you with an understanding of cause and effect thinking, systemic thinking versus systematic thinking, the six core principles of continuous improvement, the key tools used to identify common and special causes, the nature of variation and an introduction to the principles behind six sigma.
Workshop Content:
The content will cover:
- Types of thinking
- Principles of continuous improvement
- Understanding processes
- Identifying common and special causes
- Monitoring process variation
- Building quality in
- Introduction to six sigma principles
Workshop Duration:
This is a two day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING PROCESS
Behaviour Category: Problem Solving
Behaviour Descriptions:
- Uses sound problem solving approach
- Generates constructive ideas when problems arise
- Responds to requests for advice or input
Behaviour Rationale:
These behaviours are directed at developing a robust approach to problem solving. They raise both the need for a personal problem solving approach that is sound, and a preparedness to generate ideas and respond to requests for input form others to solve customer and business problems.
Workshop Title:
Problem Solving Workshop
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Workshop Aims:
The workshop will provide you with an understanding of effective problem solving, a systematic way to analyse situations and decisions, how to develop strategies for problem prevention as a basis for delivering consistent high quality products, services and solutions to customers.
Workshop Content:
The content will cover:
- Problem solving & decision making framework
- Recognising & describing problems
- Analysing situations & decisions
- Generating alternative to traditional options
- Formulating action plans
- Measuring improvement
- Standardising solutions
- Problem prevention
Workshop Duration:
This is a one day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING PROCESS
Behaviour Category 12: Decision Making
Behaviour Descriptions:
- Makes decisions based on facts
- Tackles difficult problems promptly
- Follows through to ensure implementation
Behaviour Rationale:
These behaviours are directed at developing plans and taking a fact based approach to decision making, being proactive in tackling difficult problems and following through to ensure that decisions are implemented and achieve the results intended.
Workshop Title:
Effective Decision Making Workshop
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Workshop Aims:
The workshop will provide you with an understanding of the key elements of planning, organizing and deciding the optimum use of team resources and the monitoring work processes, budgets and forecasts. It will also enable you to identify exceptions and develop a climate where people use their initiative to make things happen.
Workshop Content:
The content will cover:
- Goal setting and writing objectives
- Tools for planning
- Time management techniques
- Resource management
- Budgets and forecasts
- Controlling work processes
- Managing exceptions
Workshop Duration:
This is a two day workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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MANAGING TECHNICAL KNOWLEDGE
Behaviour Category 12: Professional Knowledge FMCG Strategy
Behaviour Descriptions:
- Shows comprehensive professional knowledge
- Shows up-to-date knowledge of own discipline
- Understands key strategies of our business
Behaviour Rationale:
These behaviours are directed at developing in depth knowledge of a core competence discipline of the enterprise, in this case FMCG strategy. These behaviours are related to the ability to understand the content and context of your job role.
Workshop Title:
Fast Moving Consumer Goods Strategies using the StoreWars® simulation
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Workshop Aims:
The workshop will provide you with an understanding of the key elements of fast moving consumer goods strategies including brand management, category management and customer relationship management. The workshop is designed around the StoreWars® FMCG simulation developed at INSEAD by Professor Marcel Corstjens.
Workshop Content:
The content will cover:
- Understanding the StoreWars ® context
- Developing strategy around the key market mix drivers
- Negotiating category contracts
- Managing the FMCG business
- Presenting the investment opportunity
Workshop Duration:
This is a modular four day residential workshop.
Workshop Fee:
Available on application. Contact us through info@cognition.net.au
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